The focus of this project was to improve throughput times from sample receipt through testing and review. An additional objective was to increase right the first time for test execution and decrease time samples spend in review.

Solutions Deployed

  • Levelling, flow & standard work solutions in both testing and review groups
  • Visual management boards that support daily work assignments and weekly metrics

BSM - Generics


  • Cycle time decrease of 23%
  • Right First-Time performance increase of 10%
  • Decrease of time spent in review of 33%
  • Clearer understanding of workflow due to daily huddles and visual queues

Client Environment

Generic Drug Products


Quality Control Lean Lab project in the USA